Hiccups before departure

My flight to Beijing was delayed due to foggy weather. Some flights were canceled on the previous night and when we reached the airport the following morning around 7.30am, the departure hall was full of people and all flights had been delayed to further notice. The arrival hall was totally cleared as no landing flights at all for about 3-4 hours as well as departure flights.

Our flight had been delayed about 7 hours. I guess that day Pudong Airport was in havoc because they need to re-arrange the delayed flights and also the normal scheduled flights.

First hiccup : Barriers in zigzag line can be break though. One zigzag line in queue can actually split into various lines and line directly to the counters. Brrhhhh TIC ----> This is China.

Second hiccup : Our same gate "partner", Wenzhou flight was landed in Hongjiao Airport and passengers were asked to go there by bus provided by airline. People started to questioning:

我们人在这里，为什么飞机去虹矫? (All passangers are here, why the plane went to Hongjiao?) - They really don't understand why the plane cannot board or just don't want to understand??!!??

叫你们的领导来，你不能做主，你给我滚！(Ask your management to come, if you can't have a say, just go!) *经理来了* 你能不能做主，如果不能，也给我滚！(*The manager came* If you can't have a say, you also GO! I want to see your top management) - speechless

飞机是死的，人是活的，就不能安排飞机过来，为什么我们要过去？(Literally saying, plane is dead object, human is active, you can make arrangement, why we have to go?) - even speechless
Third hiccup : Finally, we got in our plane, however still need to wait for our time slot to fly. People get frustrated and started to stand up and scold. The pilot actually had to come out and talked to those people. Some good ones that commented by those people:

为什么要等这样久？都已经好了，还不能飞？（Why we can't fly now since we already ready?) - Again, they don't understand and just simply don't want to understand why the plane needs to wait !

这样久，我不要飞了，我要退票，退票！！！ (I don't want to wait anymore, I don't want to fly, I want refund, I want to get down!!!!) - huh, you are already on board

It's a true experience to see how these people scolding and beyond words to describe it. You need a very high EQ to handle those locals. Really tough to answer those questions and seriously need you to think OUT of the box.